Jetabroad - Book Flights
A reminder to all passengers: It is your responsibility to ensure you have checked ALL travel and health requirements including any Covid19 self isolation restrictions/mandatory testing prior to departure (all airlines and airports involved in your itinerary). These requirements can change due to the COVID-19 crisis.
Our Sydney Based Customer Support Team
We asked our customer support team what they would like to say to the tens of thousands of passengers with flights in our system
Getting In Touch
Using the online request forms speeds up the process for all customers. If we take calls, the process slows down for all customers. The forms include your travel dates and other key information, so we can work with the airlines efficiently. We will contact you if the matter is urgent and there is a need to clarify information.
Fees and Charges
Jetabroad normal fees and charges are stated and acknowledged by customers prior to completing a booking.
This is standard practice within the travel industry, allowing travel agents to recover their operating costs (particularly our Customer Support staff) and to facilitate our low fares. When an airline offers a waiver related to COVID-19, Jetabroad reduces its normal fees. Please see our Covid-19 special notice.
Jetabroad is an Australian owned and licensed travel agency. Please refer to the Australian Federation of Travel Agents consumer refund fact sheet for further information.
Refund Time Frame
Although it is taking longer than usual for the airlines to pay refunds, we are receiving funds every day as they deal with their own backlogs. We return those funds to our customers as soon as funds are cleared in our bank account.
With all this in mind we ask our customers to please be patient. The team at Jetabroad is committed to resolving all customer cases as fast as possible. The process is slower than usual but it is working. Rest assured, we will attend to your request.
Please treat our staff with respect as they work extended hours to deal with these unprecedented loads. We will not service any customer who abuses our staff via email, social media, or phone.
To contact us, please use our online request forms
Message from Jetabroad’s Customer Support Team...
Jetabroad - Book Flights
Multicity & Stopovers Examples
Jetabroad gives you more options with the multi-city booking engine. You can book from anywhere in the world to anywhere else.
Stopover example: Sydney to Singapore (stopover) to Paris then return flight Paris to Sydney.
Split flights example: Sydney to San Franciso then return flight Los Angeles to Sydney.
Hop round a region
Hop round a region example: San Francisco to New York then Washington to Los Angeles.
Hop one way
Hop one way example: Melbourne to Bangkok to London.
Hop round the world
Hop round the world example: Sydney to Bangkok to London to New York to Dallas to Los Angeles then return flight to Sydney.